Contact information
Contact Us
We’re here to help.
If you have any questions about your order, our products, shipping, returns, refunds, or anything else related to Lookmart, please contact us using the official support details below.
Our customer support team is available Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.
Customer Support Hours
Monday–Saturday: 10:00 AM–6:00 PM IST
Sunday: Closed
Public Holidays: Closed
Support hours may be affected by public holidays or exceptional circumstances.
For questions concerning an existing order, please include your Order Number so that we can assist you more efficiently.
Phone & WhatsApp Support
+91 6290 901 963
You can contact us through phone or WhatsApp during our customer support hours.
Business Address
Lookmart
Khidirpur, Baruipara, Hariharpara, Murshidabad,
742165, West Bengal, India
Frequently Asked Questions
Before contacting us, you may find the information you need in our website policies and frequently asked questions, particularly regarding:
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Order cancellation
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Shipping and delivery
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Returns and exchanges
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Refunds
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Cash on Delivery (COD)
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Payment methods
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Product-related queries
Response Time
We aim to respond to customer enquiries as promptly as reasonably possible during our support hours.
We typically aim to respond within 12–24 business hours. Response times may be longer during festive periods, major sales, periods of unusually high enquiry volume, or other circumstances affecting customer support operations.
Order-Related Support
If your enquiry concerns an existing order, please provide:
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Order Number
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Name used for the order
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Relevant product name
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A brief description of your concern
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Photos, videos, or other supporting information where relevant
Providing complete information helps us review and resolve your request more efficiently.
Official Support Channels
For your security, please use only the official Lookmart contact details provided on this page when sharing order or personal information.
LOOKMART
Email: lookmart.india@gmail.com
Phone/WhatsApp: +91 6290 901 963
Business Address:
Khidirpur, Baruipara, Hariharpara, Murshidabad,
742165, West Bengal, India