Shipping policy

Shipping Policy

We’re committed to delivering your Lookmart order safely and efficiently across India. Please read this Shipping Policy carefully before placing your order.

1. Shipping Locations

We currently ship across India to serviceable PIN codes through Shiprocket and its applicable courier partners.

Shipping availability may vary depending on the destination PIN code and courier serviceability.

We currently do not offer international shipping.

2. Order Processing Time

  • Orders are generally processed within 1–2 working days after the order is successfully confirmed.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • Since Lookmart currently offers Cash on Delivery (COD), COD orders may require confirmation through a phone call or message before processing.

  • Orders may take additional time to process during sales, promotional campaigns, holidays, or periods of unusually high order volume.

3. Estimated Delivery Time

Estimated delivery time may vary depending on your location, PIN code, courier availability, weather, and other logistical conditions.

As a general estimate:

  • Metro / major cities: 2–4 working days

  • Tier 2 & Tier 3 cities: 3–6 working days

  • Remote or rural areas: 5–8 working days

These delivery timelines are estimates only and are not guaranteed.

Delays may occur due to courier-related issues, weather conditions, strikes, public holidays, incorrect address information, operational disruptions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated during the order process.

Any free-shipping offer, minimum order value, promotional shipping offer, or other shipping discount will be subject to the terms of the relevant offer.

If a remote-area surcharge or additional delivery charge becomes applicable, we may contact the customer before processing the order where appropriate.

5. Order Tracking

Once your order has been shipped, tracking information may be shared through available communication channels, such as email, WhatsApp, SMS, or other applicable order notifications.

You may use the tracking information provided to monitor the shipment through the applicable courier or Shiprocket tracking system.

If you have not received tracking information within a reasonable period after your order has been dispatched, please contact our support team.

6. Delays & Unavailable Delivery Areas

We make reasonable efforts to dispatch and deliver orders within the estimated timelines.

However, Lookmart is not responsible for delays caused by courier operations, natural disasters, severe weather, strikes, public restrictions, technical issues, incorrect customer information, or other events beyond our reasonable control.

If your PIN code is found to be unserviceable after an order has been placed, we may contact you regarding the order.

Where an order cannot be delivered because the destination is not serviceable, we may cancel the order and provide an applicable refund where required.

7. Missed or Undelivered Packages

Customers are responsible for providing a complete and accurate:

  • Full name

  • Mobile number

  • Email address

  • Shipping address

  • PIN code

If a delivery attempt fails because the recipient is unavailable, the courier may make additional delivery attempts according to its applicable delivery process.

If the courier is unable to deliver the package after the applicable delivery attempts, the shipment may be returned to Lookmart.

If a package is returned because of an incorrect address, incorrect contact information, repeated delivery failure, customer refusal, or other customer-related reasons, additional shipping or re-dispatch charges may apply if the order is requested to be shipped again.

Please ensure that your phone number is active and that someone is available to receive the order.

8. Cash on Delivery (COD) Orders

Lookmart currently offers Cash on Delivery (COD) as its payment method.

  • COD availability depends on the serviceability of the customer's PIN code.

  • COD orders may require confirmation through phone call, WhatsApp, or another available communication method before dispatch.

  • Unverified or unconfirmed COD orders may be cancelled.

  • Any applicable COD handling charge, if introduced, will be communicated to the customer before order processing.

  • The customer is responsible for being available to receive and pay for the COD order at the time of delivery.

9. International Shipping

We currently do not offer international shipping.

Our current shipping service is limited to India.

For bulk, wholesale, or export-related inquiries, you may contact our support team directly to discuss availability and requirements.

10. Contact Us

For any shipping-related questions, tracking concerns, delivery issues, or other order-related assistance, you may contact us at:

Customer Support Email: lookmart.india@gmail.com

Phone/WhatsApp: +91 6290 901 963

Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)

Business Address:
Lookmart, Khidirpur, Baruipara, Hariharpara, Murshidabad, 742165, West Bengal, India