Refund policy

Refund & Return Policy

We want you to love what you buy from Lookmart. If something isn’t right with your order, we’re here to help. Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, unwashed, and in its original packaging, with tags attached where applicable.

  • The return request is raised within 5 calendar days of delivery.

  • A complete unboxing video is provided showing the issue clearly, such as damage, defect, or receiving the wrong product.

  • The product is returned in the same condition in which it was received.

Returns without the required video evidence or requests made outside the return window may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable”.

  • Products that have been worn, washed, altered, damaged, stained, or otherwise used after delivery.

  • Products returned without their original packaging or applicable tags.

  • Customized or made-to-order products, unless the product is defective, damaged, or incorrectly supplied.

  • Products that do not meet the return conditions stated in this policy.

3. Return Process

To request a return:

  1. Contact our support team at lookmart.india@gmail.com within 5 calendar days of delivery.

  2. Provide your order number, reason for the return, and the complete unboxing video showing the issue.

  3. Our team will review the request and confirm whether the return is eligible.

  4. Once approved, we will provide instructions regarding the return pickup or self-shipping process.

Return Shipping & Fees

  • Return pickup may be available through our shipping/logistics partners in select locations.

  • If return pickup is unavailable, the customer may be required to self-ship the product as instructed by our support team.

  • A ₹100 return and restocking fee applies to accepted returns and will be deducted from the eligible refund amount.

4. Exchanges

We offer exchanges in the following situations:

  • The product is defective.

  • The product was damaged during shipping.

  • The wrong product, size, or variant was sent by Lookmart.

  • A size-related exchange is requested for an eligible product, subject to product and size availability.

Exchange Conditions

  • Exchange requests must be raised within 5 calendar days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition and packaging.

  • A complete unboxing video may be required to verify damage, defects, or incorrect items.

  • Only one exchange per order is allowed.

  • A ₹150 exchange handling fee may apply to size-based exchanges.

  • Exchanges are subject to stock availability. If the requested replacement size or product is unavailable, an alternative resolution may be offered where applicable.

5. Refunds

Once the returned product is received and inspected, we will notify you whether the return has been approved or rejected.

If the return is approved:

  • Eligible refunds will be processed within 8–15 working days after the returned product has been received and successfully inspected.

  • Since Lookmart currently offers Cash on Delivery (COD) as its payment method, eligible refunds for COD orders will generally be issued through bank transfer or UPI, after the required payment details are obtained securely from the customer.

  • Any applicable return, restocking, or exchange-related fees will be deducted from the refund amount where applicable.

  • Shipping charges, if applicable and separately charged, are non-refundable, unless otherwise required due to a Lookmart error or applicable law.

Refunds May Be Rejected If:

  • The product shows signs of wearing, washing, use, alteration, staining, or damage caused after delivery.

  • Original packaging or applicable tags are missing.

  • The required unboxing video is not provided where required.

  • The product received does not match the condition required under this policy.

  • The return is rejected after inspection.

6. Order Cancellations

Orders can be cancelled before they are shipped.

To request a cancellation, contact us as soon as possible at:

Email: lookmart.india@gmail.com
Phone/WhatsApp: +91 6290 901 963

Once an order has been shipped, cancellation may no longer be possible.

As Lookmart currently accepts Cash on Delivery (COD) orders only, there is no prepaid payment refund for cancellations at this time.

Repeated or abusive cancellation activity may result in restrictions on future orders.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains a missing item, or you receive the wrong product:

  • Contact Lookmart within 24 hours of delivery.

  • Provide your order number and a clear complete unboxing video showing the package from the beginning of the unboxing and clearly showing the issue.

  • Provide clear photographs or additional information if requested by our support team.

After reviewing the evidence, we may arrange a replacement, exchange, refund, or another appropriate resolution depending on the situation and product availability.

Without sufficient evidence, including the required unboxing video where applicable, a replacement or refund may not be approved.

8. Contact Us

For any questions, return or exchange requests, refund queries, cancellation requests, or order-related issues, you may contact us at:

Customer Support Email: lookmart.india@gmail.com

Phone/WhatsApp: +91 6290 901 963

Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)

Business Address:
Lookmart, Khidirpur, Baruipara, Hariharpara, Murshidabad, 742165, West Bengal, India