Privacy policy

Privacy Policy

Last Updated: September 28, 2026

Lookmart operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a convenient and personalized shopping experience (the “Services”). Lookmart is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how Lookmart collects, uses, stores, and discloses personal information when you visit our website, use our Services, place an order, communicate with us, or otherwise interact with Lookmart.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact and Order Information

  • Full name

  • Mobile/phone number

  • Email address

  • Shipping address

  • PIN code

  • Order and transaction details

  • Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled

Account Information

Customer accounts may be optional. You may be able to create an account or complete a purchase as a guest, depending on the checkout options available on our store.

If you create an account, we may collect account-related information such as your login details, preferences, and settings.

Communications

We may collect information you provide when you contact us through our contact forms, email, WhatsApp, customer support, social media, or other communication channels.

Device and Usage Information

When you use our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Network information

  • Pages visited

  • Products viewed

  • Website interactions

  • Date and time of access

  • Other usage information collected through cookies and similar technologies

Reviews and Customer Content

If you choose to submit a product review, photo, or video, we may collect and display that content in connection with your review.

Where you provide the appropriate permission or consent, Lookmart may also use customer-submitted photos or videos on our website, product pages, Facebook, Instagram, or other marketing and advertising channels.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, submit a review, join a mailing list, use our WhatsApp communication, or otherwise provide information.

  • Automatically through our website using cookies and similar technologies.

  • Through Shopify and other technology providers that support our Services.

  • Through shipping, analytics, marketing, advertising, communication, review, wishlist, popup, and other service providers or Shopify applications that we may use.

  • Through social media platforms and other third-party services when you interact with Lookmart through those services.

3. How We Use Your Personal Information

We may use your personal information to:

Provide and Manage Our Services

  • Process and fulfill your orders

  • Arrange delivery through our shipping partners

  • Provide customer support

  • Manage customer accounts

  • Process returns, exchanges, cancellations, and other transactions

  • Maintain your wishlist and shopping preferences

  • Improve your shopping experience

Marketing and Advertising

With appropriate permissions and where permitted by applicable law, we may use your information for marketing and promotional purposes, including:

  • Email marketing

  • WhatsApp communications

  • Facebook and Instagram marketing

  • Personalized or interest-based advertising

  • Promotional offers and campaigns

  • Retargeting and advertising measurement

Lookmart may use technologies such as Meta Pixel and similar advertising tools to understand interactions with our website and help measure or improve advertising performance.

Analytics and Improvement

We may use analytics technologies, including Google Analytics, to understand website traffic, customer interactions, product interest, and overall website performance.

Security and Fraud Prevention

We may use information to help maintain the security of our website and Services, detect or investigate potentially fraudulent, illegal, unsafe, or unauthorized activity, and protect our customers and business.

Legal and Compliance Purposes

We may use personal information when necessary to comply with applicable laws, legal processes, government requests, or to establish, exercise, or defend legal rights.

4. Cookies and Similar Technologies

Lookmart uses cookies and similar technologies, including technologies provided through Shopify, Google Analytics, Meta and other service providers.

Cookies may help us:

  • Keep products and shopping carts working properly

  • Remember certain preferences

  • Understand how visitors use our website

  • Measure website traffic and performance

  • Improve our Services

  • Support advertising and marketing activities

You can manage certain cookie settings through your browser or other available privacy controls. Disabling some cookies may affect certain website features or functionality.

5. How We Share Personal Information

We may disclose personal information to service providers and third parties when necessary to operate our business and provide our Services.

These may include:

  • Shopify, which hosts and supports our online store

  • Shiprocket and relevant shipping/delivery providers for order fulfillment and delivery

  • Payment service providers when payment gateways are added and used

  • Analytics providers such as Google Analytics

  • Advertising and marketing providers such as Meta/Facebook and Instagram

  • WhatsApp and communication service providers

  • Review, wishlist, email marketing, popup, and other Shopify applications that we may use

  • Technology, hosting, customer support, analytics, security, and other service providers working on our behalf

We may also disclose information when you request or authorize us to do so, when required by law, or when reasonably necessary to protect our rights, customers, business, or Services.

6. Shopify

Our store is hosted and powered by Shopify. Shopify may collect and process personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers that may operate outside India.

For information about how Shopify handles personal information, please review Shopify’s applicable privacy information and policies.

7. Third-Party Websites and Services

Our Services may contain links, integrations, widgets, or features provided by third parties, including social media platforms and other online services.

If you interact with a third-party service, your information may be processed according to that third party’s own privacy policy and terms. Lookmart is not responsible for the privacy or security practices of third-party websites or services that we do not control.

8. Marketing Communications

If you choose to receive marketing communications from us, Lookmart may contact you through:

  • Email

  • WhatsApp

  • Facebook

  • Instagram

You may opt out of promotional email communications by using the unsubscribe option included in our marketing emails.

You may also contact us to request that your marketing communication preferences be updated.

Even if you opt out of promotional communications, we may continue to send necessary non-promotional communications relating to your orders, account, transactions, customer support, or other Services.

9. Customer Reviews, Photos and Videos

Customers may be able to submit text reviews, photos, and videos about products.

By submitting content, you acknowledge that the content may be displayed in connection with the relevant product or review.

If you separately provide appropriate permission or consent for Lookmart to use your submitted photo or video for marketing purposes, we may use that content on our website, product pages, Facebook, Instagram, advertisements, or other promotional channels.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Complete and maintain transaction records

  • Meet business requirements

  • Comply with applicable legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements and policies

  • Protect our business and customers

The actual retention period may vary depending on the type of information and the reason it was collected.

11. Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured communication channels.

12. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information, where legally applicable

  • Requesting information about how your personal information is processed

  • Managing marketing communication preferences

  • Exercising other rights available under applicable law

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, a parent or legal guardian may contact us using the information below.

14. International Data Transfers

Some of our service providers, technology providers, analytics providers, advertising providers, or other third parties may process or store information outside India.

Where personal information is transferred internationally, we will take reasonable steps as required by applicable law to protect that information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy and may provide additional notice where required.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact Lookmart using the following details:

Lookmart
Email: lookmart.india@gmail.com
Phone: +91 6290 901 963
Address: Lookmart, Khidirpur, Baruipara, Hariharpara, Murshidabad, 742165, West Bengal, India

You may contact us using the above details for privacy-related requests, questions, or complaints.